Refund Policy for CoachMind.co Last updated: 2024-09-01 At CoachMind.co, we are committed to providing high-quality coaching services to help both individuals and teams reach their goals. Our subscription-based service is designed to give users continuous access to valuable tools and personalized AI coaching. We offer a free tier (freemium model) to allow users to explore our services before committing to a paid subscription. 1. Subscription Payments 1.1. Free Tier: Users on the free tier are not required to provide payment information and can enjoy limited features of the platform. No charges are associated with the free tier. 1.2. Paid Subscription Plans: Users subscribing to a paid plan will be charged at the beginning of each billing cycle (monthly or annually) based on the plan selected. The subscription fee covers access to all premium features available at the time of purchase. 2. Refund Policy 2.1. Refund for Unused Services: We understand that circumstances may change. If you are not satisfied with our service, you are eligible for a refund if you cancel your subscription within 14 days of your first payment. Refunds apply only to the initial subscription payment. No refunds are issued for subsequent billing cycles or after the 14-day period from the first payment. 2.2. Cancellation After the Refund Period: Subscriptions can be canceled at any time, and you will continue to have access to the service until the end of your current billing cycle. Upon cancellation, you will not be charged for future billing periods, but no refunds will be issued for the remainder of the current subscription period. 2.3. Non-refundable Payments: Refunds are not applicable for any subscription renewals, promotional discounts, or changes to subscription plans after the 14-day initial payment window. 3. Subscription Management 3.1. Upgrading/Downgrading Plans: You may upgrade or downgrade your subscription plan at any time. Any changes in pricing due to an upgrade or downgrade will be reflected in the next billing cycle. No refunds will be issued for downgrading to a lower-priced plan mid-cycle. 3.2. Trial Periods: In some cases, CoachMind.co may offer a trial period before billing begins. If you cancel your subscription during the trial period, you will not be charged. Once the trial period ends, you will be billed according to the plan you selected, and our standard refund policy applies. 4. How to Request a Refund 4.1. Contact Us: To request a refund within the applicable period, please contact our support team at [shujip@gmail.com] with your account information and the reason for the request. 4.2. Refunds: Refunds will be processed within 5-10 business days, and the amount will be credited to the original payment method used.